Pearson Temporary Content Specialist in Norfolk, Virginia

Temporary Content Specialist

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Basic Purpose and Objectives:

Guide and supervise scoring directors assigned to projects.

Ensure that customers’ scoring decisions are applied consistently to all student responses. Area's of focus include History, Math, and Social Studies.

Overall Functions and Responsibilities:

  • Works with PSC project manager to complete quality management plans, range-finding plans, and other project documentation, as required.

  • Plans content hours and completes the Content Specialist Planning Document for assigned projects.

  • Identifies potential scoring directors from the pool of scoring supervisors. Guides, trains, and develops scoring directors and supervisors for future content roles.

  • Conducts interventions and coaches scoring directors as needed.

  • Completes Scoring Director Feedback Forms and provides timely feedback to scoring directors, PSC scoring managers.

  • Works with scoring directors to create online training modules for assigned projects.

  • Reviews training sets and annotations and provides feedback to scoring directors.

  • Ensures proper documentation of, sign-off on, and archival of all scoring decisions and final training materials.

  • Guides scoring directors in completing project item evaluations (e.g., for field tests) and reviews them prior to submission to customers.

  • Monitors reports across grades and items to verify quality expectations are met and project completes on time. Works with scoring directors to address quality issues, and communicates plans/issues to content manager and project manager.

  • Obtains, analyzes, and reports on information concerning the strengths and weaknesses of scoring performance. Performs/participates in root-cause analysis, identifies inefficiencies, and recommends and implements improvements as necessary.

  • Attends all relevant project status and customer meetings and compiles appropriate reports on assigned activities as requested.

  • Functions as primary customer contact for oral and written communication involving content for assigned project.

  • Performs the role of scoring director when necessary.

  • May be asked to support new bids and proposals within the PSC by analyzing customer requirements and providing insight on time and cost estimates for content-related activities.

  • May be asked to mentor or advise other projects’ content specialists and/or scoring directors..

  • May be asked to review and edit work of other projects’ content specialists and/or scoring directors.

  • May assist PSC project manager in project-specific budget/cost estimate process.

  • Ensures that quality records are compiled and archived in accordance with Control of Records.

Working Conditions

Office environment that is safe and favorable to good working conditions.

May work in warehouse conditions on occasion.

Ability to travel and work evening and/or weekend shifts as necessary is required.

Qualifications

Education, Skills and Knowledge

Required:

  • Bachelor’s degree.

  • Excellent internal and external customer service skills.

  • Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings).

  • Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring decisions and other content-/project-related documentation.

  • Strong content-specific knowledge and the ability to develop, coach, and provide feedback to content staff assigned to projects

  • Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.

  • Strong computer skills, including use of common Microsoft Office applications (e.g. Outlook, Word, Excel, PowerPoint), and ability to handle multiple computer applications simultaneously.

  • Ability to supervise large groups.

  • Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and make sound business decisions under tight deadlines.

  • Ability to maintain a confidential work environment.

Preferred:

  • Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred.

  • Background/experience in educational measurement, including knowledge of common scoring industry practices.

  • Experience directing both regional and distributed supervisors and scoring directors.

  • Strong working knowledge and understanding of ePEN scoring reports, ability to manage data, and ability to drive scoring management decisions and continuous improvement.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-VA-Norfolk

Work Locations: US-VA-Norfolk-5360 Robin Hood 5360 Robin Hood Road 3rd Floor Norfolk 23513

Job: Professional Development

Organization: Assessments School

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Dec 4, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1815906

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.